Length. Finish. Service.
At Gaylord, we pride ourselves on three basic principles. We have the longest lengths of hardwood flooring in the business. Our finish is unparalleled in the hardwood flooring industry. Our service is next to none, as our testimonials demonstrate. Length – At Gaylord, we follow very strict quality control procedures throughout our entire manufacturing process. By using higher end quality lumber, we produce longer lengths than our largest competitors. Finish – Our ten-coat titanium finish is the most durable, clearest and scratch-resistant finish on the market. The Gaylord finish comes with a 40-year wear through warranty. Service – Gaylord has always taken pride in its high level of customer satisfaction. In our testimonials, we have many examples of customers who took the time to let us know how much they enjoyed the Gaylord experience. Gaylord is built on a tradition of sublime customer service. We know our future growth depends on the positive feedback of our clients. At Gaylord, it’s always worth the trip.
A Letter From Our Founder
At Gaylord Hardwood Flooring we’re experts in two things – hardwood flooring and customer service. From the beginning, I’ve taken the time to learn every facet of the industry. This includes:
- 30 years in the lumber and wood products industry.
- Graduated from the National Hardwood Lumber Association lumber grading school.
- Ministry of Natural Resources certified Ontario Log Scaler.
- Dry Kiln Operator certification
- 6 years working for two of the largest players in the hardwood industry.
- National Wood Flooring Association certified hardwood flooring installer/inspector.
My business has been taking pride in delivering quality hardwood products and outstanding customer service for over 25 years. Since 1985, we have been impressing customers with our quality products, honesty, and excellent customer service. Our pre-finished domestic, exotic, and engineered hardwood floors are the highest quality products on the market. Simply put, we make a better product than the competition. At Gaylord, we know that to make the best product, you need the best wood. It doesn’t get any simpler than that. Our competitors use lower quality lumber and cut pieces between the knots. We use a higher quality lumber with fewer defects to cut out, resulting in longer flooring lengths and a better looking floor. It’s that simple. Have an idea? Can’t find what you need? We’ll make it custom for you. Since we’re in control of every element of our manufacturing process, we’re also able to run special orders for our customers. From colour to species to width, we can make your vision a reality. We’ve been providing designers and their customers one-of-a-kind prefinished hardwood flooring since we’ve been in business. Custom installation? No problem. We have more NWFA certified installers than any company in Canada, and they’re all among the best flooring installers in North America. Unusual pattern? Unique situation? No problem. If you’ve got a custom design, we’ll help you get it done. And the best part? All of our products are tested at every stage of the manufacturing process. If we see a product that we know a client won’t love, it doesn’t leave the production line. As we like to say, if it’s not good enough for your floor, it doesn’t go out the door. At Gaylord, we take pride in the consistency of our product and service. Our customers know they’re getting the best, every time, in every way. The moment a customer walks in our showroom, they deal with the most knowledgable staff in the industry. In the rare instance of an issue or concern, we guarantee to rectify the problem immediately. Ultimately, we’re an honest family business. We fully and completely stand behind our products – after all, it’s our name on the boxes. We know people like our products and service because they tell us every day. And since the majority of our business comes from customer referrals, we know your job is as important as the customer who told you about us. So I invite you to take a few minutes, find out about our products, and let us show you why Gaylord Hardwood Flooring has been synonymous with quality since 1985.
Sincerely, Lewis Gaylord Founder and President